Privacy Policy

Effective Date: August 19, 2026

Unity Plumbing, a DBA of John Beard Plumbing Services, Inc. (“we,” “us,” or “our”) operates https://unityplumbingnorcal.com (the “Site”) and provides plumbing services in Sonoma, Marin, and Napa Counties. This Privacy Policy explains how we collect, use, and protect your information, including through text messaging (SMS), email, and phone communications.

1. Information We Collect

We may collect:

• Contact information: name, mailing/service address, phone number, email address
• Service information: job details, appointment history, equipment/property details, payment information
• Communications: records of calls, texts, and messages between you and us
• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage service appointments
• Send appointment reminders, technician arrival (ETA) notifications, and service updates
• Send invoices, estimates, and payment reminders
• Respond to inquiries and provide customer support
• Send promotional emails, such as discount offers and recommended services (you can opt out at any time — see “Your Choices” below)
• Improve our services and website

3. SMS/Text Messaging Program

By providing your phone number and opting in, you consent to receive text messages from Unity Plumbing related to:

• Appointment confirmations, reminders, and technician ETAs
• Estimates, invoices, and payment reminders
• Review requests following completed service
• Customer service and follow-up communications

Message frequency varies based on your service activity. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors and third parties in connection with the SMS program does not include mobile opt-in data or consent; this information will not be shared with any third party for purposes unrelated to providing the requested services.

Opt-out: Reply STOP at any time to stop receiving text messages. You will receive one final message confirming your opt-out.

Help: Reply HELP for assistance, or contact us at (415) 798-6314 or service@unityplumbingnorcal.com.

Carriers are not liable for delayed or undelivered messages.

4. Phone Calls

We may call the phone number you provide to confirm appointments, dispatch technicians, or discuss service needs. Calls may be recorded or monitored for quality and training purposes where permitted by law.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., scheduling/CRM software, payment processors)
• Subcontractors performing work on our behalf, limited to what’s needed to complete the job
• Legal authorities, if required by law

We do not share mobile opt-in consent or phone numbers collected for SMS purposes with third parties for their own marketing use.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

7. Third-Party Links

The Site may contain links to third-party websites (for example, manufacturer product pages, review platforms, or licensing authorities). This Privacy Policy applies only to information we collect. We are not responsible for the privacy practices of any third-party site, and we encourage you to review the privacy policy of any linked site before providing your information.

8. Your Choices

• Opt out of texts anytime by replying STOP
• Opt out of promotional emails anytime using the unsubscribe link in any marketing email, or by contacting us below
• Request access to, correction of, or deletion of your information by contacting us below
• Decline to provide certain information, though this may limit our ability to schedule or complete service

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest revision.

11. Contact Us

Unity Plumbing

a DBA of John Beard Plumbing Services, Inc.

2565 Buss Dr, Santa Rosa, CA 95407

(415) 798-6314

service@unityplumbingnorcal.com